The feed lever of the recipt printer is open. The CDU did not respond to its solenoid function check. Initialize after Reset Power 2. Check telephone line connection. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Check if communication cable or COM port is not connected. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Error for the double note detection during separation. You may need to remove the printer to clear jams. 4. There may be a note stuck in the cash tray ramp. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. 1. _ Reset number of check sheets after troubleshooting. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Check if printer head lever is properly close, 1. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Check Sensor(CS6) Poll 3. Remove note from the CDU delivery path.2. Check and reseat all belts. Remove notes jammed in CDU 3. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Check dust in existence CS5 Sensor Guide 5. Check bill jam or no note in cassette #2. Remove dust in CS1A, CS1B Sensor5. In case T=1 cards, after ATR receiving, IFS exchange is failed. Check cash dispenser. 1. Replace Reject Solenoid 1, 1. Realign notes in the cassette 3. Initialize after Reset Power2. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. 1. Verify that version of Mini-Bank Software matches host processor. Reconfigure currency at supervisor mode, 1. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. 5. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. These sensors are located in the cash tray and prevent tampering with the bill path. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). National ATM Systems is an ATM ISO and full service ATM company. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Replenish the paper roll. Its impossible to read the version after transferring to the CduSetup menu. Remove dust in CS13 Sensor 3. Failed to read Register of EPP. reset the master password and clear the error, select it. means cassette number. Straighten and shuffle cash in the cassette. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Check for any CDU error codes and the number of notes dispensed to customer. Check notes in Reject Box 2. Remove note from the CDU delivery path.2. 4. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Check if CS62 sensor poll is abnormal3. Close the feed tray on the printer. Check cash dispenser driver (CDM SP) version 2. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Check notes in Reject Box 2. Initialize 3. Check modem and modem cable connection. Check the cassette catcher 2. 2. Check that Dual Master Key is disabled (non Coredata). 2. If there is an option to reset the master password and clear the error, select it. 5. Verify operation of exit gate. Re-initialize machine, verify connections to mainboard. Error for the double note detection during separation. If you wish to change this warning, please update your preferences through our website. Check the status of sensor and its connector. Check the status of sensor and its connector. Clean dispenser. Initialize after Power On/Off 4. Clean CS2 and CS4B. 1. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. 2. 1. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Reboot ATM. Check dust in Main Motor Encoder Slit 4. Remove any notes from path, verify amount of dispensed notes. Initialize after resetting the power 2. 3. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. 20002. Check if the CS3 sensor cable is disconnected4. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Code reported by host processor (Shazam). Check state of notes in reject box 2. The target call address has call blocking enabled. Sensor is located along the delivery path right after where the note exits the 1st cassette. Check and clean the cassette and rollers, verify the quality of cash. Remove any jammed paper and then reload. 2. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. 1. Dark light sensor test error (CS31A, CS31B) during initializing. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Otherwise the printer needs service. Loose belts can slip off rollers and block sensors. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Check the notes in cassette #2, 1. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path. Replace Mainboard. 1. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Check CS3 Sensor BKRT3. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. You may need to remove the printer from the ATM to access the jam. Check the CIU Module Print Head. Initialize after executing the CDU Information Set(P) Command4. . Try different cards. Upgrade the Cash Dispenser firmware or download software again 3. Check if the CS3 sensor bracket is bended.4. Remove notes or dust on CS15A Sensor 2. Check the thermal printer head and change if necessary. Check CS13 sensor (note jam and dust) 2. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. JPR printer head is heated too hot. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Remove note from the CDU delivery path. Initialize. This error is of concern only if it is repeated. NOTE: This error occurs only if there is no dial tone at the mainboard. Initializ2. Check serial number. If the sensor is not being pressed then the error will occur. Mount the retract box or open the box cover 2. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Certain older models will not be upgradable. Remove note from the CDU delivery path.2. Check the status of Black mark sensor 2. Otherwise try the reset button or have the printer serviced. Remove jammed paper between printer head and rollers, 1. 3. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. Remove note from the CDU delivery path. Set the cash cassette. Check cable and connection between the CE and printer. Remove a jammed note between the tray and Cash Dispenser 2. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Check phone number. Bills are remained in CS31AB sensor after dispensing bills. Check notes in 1 Cassette2. Otherwise the dispenser may require service. Check a connection status of the TS004 and TS005 sensor. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check if the CS3 sensor bracket is bent 4. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. 2. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. 4. Replace cash dispenser PCB2. Check the status of Black mark sensor2. ATM modem is receiving a busy signal when it dials out. Check the status of Black mark sensor 2. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Short delivery time: most parts is in stock 5. Clear the cash tray of any bills or foreign objects. Check the replenished amount and replenish 2. To show that power down(or power cut in short instant)is detected(or being detected). Check all wiring connections to CDU mainboard. Check and reseat all belts. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 1. Close the lever of print head completely. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Do not use spaces or dashes in the phone number string. Check wiring connections to the CDU main board. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Initialize3. Check the abnormal communication cable.3. Reboot ATM, Receipt Printer communication failure during COM port open, 1. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Check phone number.). Phone line connected to ATM will not support Data-communication. Initialize after Power On/Off4. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Straighten and shuffle cash in the cassette. Insert or re-insert the cassette(s). Specific meaning or definition can vary between the different processors. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. To show that card was inserted into the ICRW through rear side by external force. Check power cable connected properly, 1. Get the trace file and log files in D:\trace 2. Check Main Motor Encoder Slit 3. Check the abnormal communication cable. 1. Check bill jam or no note in cassette #2. Remove jammed notes2. If persistent, it could be a defective modem. 3. Check telephone line connection. Change Main Motor Encoder Slit Sensor CS8, 1. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. Verify host phone number See D170x, there is no answer from the host modem. 2. Remove jammed notes on Cash Dispenser return path. Remove jammed notes 2. Check CS3 Sensor Cable4. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the status of Near End sensor and its connector. 1. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. Remove a dust on the CS13 sensor. ?X? Test Modem. The ATM time, as set in the Operator Function Menu, is incorrect. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Maintenance services 4. Check CS8 Sensor Cable 6. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Check modem and modem cable connection 2. Loose belts can slip off rollers and block sensors. Check notes in Reject Box 2. Make sure you only are using 21# paper. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove dust in CS15AB, CS31AB,CS1AB Sensor5. 2. CDU programming is not accurate or complete. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. 1. 1. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Remove notes on CS2 sensor 2. Check bill jam or no note in cassette #2 2. 1. 1. Nanocash only verify connections to sensors. Contact telephone company. Sensor(NS7) for detecting Double is covered during dispensing note. 9:00 AM 5:00 PM (CST) 5. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Remove a jammed note at the position of the CS13 sensor3. Check cassette sensor. Remove note from the CDU delivery path. Field is not Found. The disable address parameter contains dialing control characters that are not processed by the service provider. 1. 1. To show that write error is detected through write/verify procedure. Loose belts can slip off rollers and block sensors. Reconfigure denomination 2. Set the cassette properly, 1. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Check if the CS3 sensor cable is disconnected 5. 1. Check if communication cable or COM port is not connected. Check command that Cash Dispenser is received. Contact telephone company, Use diagnostic or modem test to test modem. Check notes index value, 1. Initialize after resetting the power 2. Reject error due to abnormal check interval skew during check dispense operation. In line filter may help this. Check the number of dispensed notes. Check the status of setting paper. Reinitialize2. 2. 1. Check notes dispensed and rejected 2. National ATM Systems is an ATM ISO and full service ATM company. 1. Check Cash Dispenser Information after reading Cash Dispenser version. Loose belts can slip off rollers and block sensors. 2. Check CS3 Sensor BKRT3. Check phone number. Command 4. Check CS8 Sensor Cable 6. Exchange sensor after abnormal operating, 1. 2. Remove note from the CDU delivery path. Verify phone connection. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). To show that read error has happened in Multiple magnetic read command. Remove a jammed note at the position of the CS13 sensor3. Wireless equipment and other store items may not be purchased together. 1. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. Clear the cash tray of any bills or foreign objects. 2. check battery back-up SRAM. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver.
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